Frequently Asked Questions
We want happy, satisfied clients.
Do you have a question not addressed here you would like answered? Feel free to contact us with and questions or concerns you may have.
Our employees are always happy to help you find the answers you need to make the right decisions when it comes to your residential or commercial lawn care service needs.
What happens if it rains?
Rain is the most common cause of any delays with mowing. We do our best to work through light to medium rain when safe. Mowing on a wet lawn can cause clumping of grass and can create ruts in your lawn. We will return to complete the service as soon as reasonably possible.
What if I have an outside pet?
Please be sure to let us know ahead of time, so we can keep an eye out when opening the gate, or have your pet put up on the day of service.
We do our very best to make sure gates are always closed before we leave but accidents do happen. in addition, during service, gates may be left open. If the pet gets loose while we are there we will attempt to bring the animal back and you will immediately be notified of the issue.
What if a sprinkler head is damaged?
The most common damage is to sprinkler heads, drain caps, or valve covers. If you see a broken head, all you have to do is mark it with a stick or flag. Contact us, and we will be right out to fix it, you don’t even need to be home for this.
The most common cause of sprinkler head damage
is when ground shifts and moves the heads into a more hazardous position than when they were originally installed. The other is when the spring loaded sprinkler head has worn out and does not pull the nozzle back down. Irrigation systems require regular maintenance just like most other systems on your property. Often times we do not see when a mower hits a head until its too late or the system is turned on, if we see it when it happens we will notify you and repair it as soon as possible.
Please remember, a sprinkler head that is installed correctly and is functioning properly will not come in contact with our mower blades.
When do you charge my credit/debit card?
Card will be charged within 1 business day of service.
When does our contract end?
We do not offer contracts on mowing services, you can cancel anytime with no additional charges.
We will continue service from season to season year to year until you cancel.
What if I need to skip a service?
We try to accommodate any scheduling changes you desire. If for any reason you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by email or phone. Same day cancellations will incur a $19.00 fee.
What height is my lawn cut at?
We cut lawns at correct heights for your type of grass; we follow Texas A&M Horticultural Department recommendations. We may adjust the height during the season or at your request.
What if I have a lock on My Gate?
If you have a gated area we may ask you to either make sure gate is unlocked on your mow day or provide us with a key. If this does not work for you, you can let us put a combo lock on for you.
If we arrive and cannot access the gate area we will mow what we can, you will be charged for the full mow. We will return at a later time to finish the mowing when scheduling allows.
I have a service issue or complaint.
Our goal is 100% client satisfaction. Please call us immediately or with in 48 hrs and we will be back to fix any issues. If you do not notify us within 48 hrs, we will consider the work satisfactory.
What about property damage.
Please contact us immediately if there is any property damage by our crew. Upon notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of, or allowed to repair in a timely manner. If we are unable to repair the damage professionally, we will make arrangements to hire someone who is qualified to make the repair.
Non commercial outdoor lighting fixtures will NOT be repaired/replaced. Crews may remove them and place on porch but we will not re-install due to the probability of damage.
I have leaves!
We do not rake leaves during regular mowing services. If your lawn has leaves we will mow, mulch or disperse it the best we can with the mower during your regular mowing. If there is a big pile of leaves we will work around it for safety reasons not knowing what is in them, We do offer leaf removal; just call or email us for information.
Do you bag grass clippings?
Our service does not include bagging the grass; however, we do offer it at an additional charge provided the route can handle the service. We will furnish the recycle bags if requested; the bags will be left at the property as we cannot take them with us. Also keep in mind, when your lawn is mowed weekly, the grass clippings will not be as much as when mowed biweekly.
Weekly mowing vs. Biweekly mowing
We do not recommend biweekly mowing during the growing season.
However we do offer biweekly mowing during these times. Many conditions will affect your lawn growth such as watering, fertilization, weather etc. Industry accepted mowing standards, which we try to adhere to, recommend cutting off no more than 1/3 of the leaf area. Bi-weekly service inherently causes problems such as clumps of grass or grass appearing to be cut unevenly, and is not conducive to a thick green lawn.
The grass will be of much better quality with weekly mowing.
My last guy didn’t charge me sales tax, why do you?
It is the law!
and we want to continue to stay in business.
The following is taken directly from the TEXAS Comptroller of Public Accounts literature “If you do landscaping or lawn or plant care, you should be collecting sales and use taxes. landscaping and lawn and plant care services include any work you do to maintain or improve lawns, yards and ornamental plants and trees”
More information is available upon request. Give us a call at (817)-310-9106!
Our 100% Satisfaction, No-Risk Guarantee To You