Frequently Asked Questions
We want happy, satisfied clients.
Do you have a question not addressed here you would like answered? Feel free to contact us with and questions or concerns you may have.
Our employees are always happy to help you find the answers you need to make the right decisions when it comes to your residential or commercial lawn care service needs.
What happens if it rains?
Rain is the most common cause of any delays with mowing. We do our best to work through light to medium rain when safe. Mowing on a wet lawn can cause clumping of grass and can create ruts in your lawn. We will return to complete the service as soon as reasonably possible.
What if I have an outside pet?
Please be sure to let us know ahead of time, so we can keep an eye out when opening the gate, or have your pet put up on the day of service.
We do our very best to make sure gates are always closed before we leave but accidents do happen. in addition, during service, gates may be left open. If the pet gets loose while we are there we will attempt to bring the animal back and you will immediately be notified of the issue.
What if a sprinkler head is damaged?
The most common damage is to sprinkler heads, drain caps, or valve covers. If you see a broken head, all you have to do is mark it with a stick or flag. Contact us, and we will be right out to fix it, you don’t even need to be home for this.
The most common cause of sprinkler head damage
is when ground shifts and moves the heads into a more hazardous position than when they were originally installed. The other is when the spring loaded sprinkler head has worn out and does not pull the nozzle back down. Irrigation systems require regular maintenance just like most other systems on your property. Often times we do not see when a mower hits a head until its too late or the system is turned on, if we see it when it happens we will notify you and repair it as soon as possible.
Please remember, a sprinkler head that is installed correctly and is functioning properly will not come in contact with our mower blades.
When do you charge my credit/debit card?
Card will be charged within 1 business day of service.
When does our contract end?
We do not offer contracts on mowing services, you can cancel anytime with no additional charges.
We will continue service from season to season year to year until you cancel.
What if I need to skip a service?
We try to accommodate any scheduling changes you desire. If for any reason you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by email or phone. Same day cancellations will incur a $19.00 fee.
What height is my lawn cut at?
We cut lawns at correct heights for your type of grass; we follow Texas A&M Horticultural Department recommendations. We may adjust the height during the season or at your request.
What if I have a lock on My Gate?
If you have a gated area we may ask you to either make sure gate is unlocked on your mow day or provide us with a key. If this does not work for you, you can let us put a combo lock on for you.
If we arrive and cannot access the gate area we will mow what we can, you will be charged for the full mow. We will return at a later time to finish the mowing when scheduling allows.
I have a service issue or complaint.
Our goal is 100% client satisfaction. Please call us immediately or with in 48 hrs and we will be back to fix any issues. If you do not notify us within 48 hrs, we will consider the work satisfactory.
What about property damage.
Please contact us immediately if there is any property damage by our crew. Upon notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of, or allowed to repair in a timely manner. If we are unable to repair the damage professionally, we will make arrangements to hire someone who is qualified to make the repair.
Non commercial outdoor lighting fixtures will NOT be repaired/replaced. Crews may remove them and place on porch but we will not re-install due to the probability of damage.
I have leaves!
We do not rake leaves during regular mowing services. If your lawn has leaves we will mow, mulch or disperse it the best we can with the mower during your regular mowing. If there is a big pile of leaves we will work around it for safety reasons not knowing what is in them, We do offer leaf removal; just call or email us for information.
Do you bag grass clippings?
Our service does not include bagging the grass; however, we do offer it at an additional charge provided the route can handle the service. We will furnish the recycle bags if requested; the bags will be left at the property as we cannot take them with us. Also keep in mind, when your lawn is mowed weekly, the grass clippings will not be as much as when mowed biweekly.
Weekly mowing vs. Biweekly mowing
We do not recommend biweekly mowing during the growing season.
However we do offer biweekly mowing during these times. Many conditions will affect your lawn growth such as watering, fertilization, weather etc. Industry accepted mowing standards, which we try to adhere to, recommend cutting off no more than 1/3 of the leaf area. Bi-weekly service inherently causes problems such as clumps of grass or grass appearing to be cut unevenly, and is not conducive to a thick green lawn.
The grass will be of much better quality with weekly mowing.
What is landscaping vs. hardscaping?
Modern landscaping refers to the designing, planning, and construction of gardens and other features that both create usable space for outdoor activities and enhance the appearance around a home. Landscaping includes hardscaping and softscaping, although many people refer to them as softscaping and landscaping interchangeably. Hardscaping would be the aspect that includes non-organic materials such as stone and woodwork, retaining walls, decks, firepits, and more. Softscaping would then refer to planting designs, creating berms and grading, and mulching.
When should I aerate my lawn?
The best time for aeration service in Crowley, TX and the surrounding areas is in the spring and fall. It’s best to do it when the soil is still somewhat damp so that the soil is more easily removed and loosens up. Ideally, we would provide aeration services twice a year, however even doing it once a year can make a huge impact on your lawn’s overall health. Aeration service is also beneficial prior to any lawn fertilization, since it preps the soil for better nutrient absorption. The same goes for before seeding your lawn. Breaking up the soil will allow the seeds to penetrate the soil and take root.
What’s the difference between annuals and perennials?
Annuals grow for one season, and then die when the weather gets cold. Perennials grow for multiple seasons and regrow every spring after being in dormancy during the winter. Examples of popular annuals in Iowa are pansies, snapdragons, petunias, geraniums, salvia, California poppy, violas, and many more. Some perennial examples are daffodils, phlox, peonies, purple coneflower, daylilies, black-eyed Susan, Virginia bluebells, coral bells, hostas, and more.
How do I keep disease away from my plants?
With a few DIY techniques
- Keep your garden clean. Pick up plant debris, remove dying stems or branches, weed the area regularly, and toss the debris in the garbage.
- Fertilize just enough to keep your plants happy – too much fertilizer promotes weak growth which is susceptible to disease.
- Wait to plant until the soil is warmed up. Planting too early will put extra stress on your plants and make them more susceptible to disease in the soil.
- Use mulch to keep weeds at bay and harmful fungi in the soil away.
- Inspect and remove infected stems and leaves. As soon as you notice signs of disease, carefully remove the leaf or stems and throw it away as soon as possible. By removing disease early on, you can help your plants to continue to grow healthily.
How do I water my new trees, shrubs and flowers?
The basics of watering are simple. Water immediately after planting, let the water soak into the soil, and then water again. During the first week, it’s best to continue frequent watering — either daily or every other day. Following the first week, you’ll only need to water two to three times per week depending on the weather conditions in your area.
Why do I have so many weeds in my lawn?
Weeds are in the soil and are transported by wind and animals. Hot weather and heavy rain affect how many weeds will appear on a property. Once the weeds emerge from the soil, they can be sprayed. Some weeds are persistent and need to be sprayed several times.
Why is weed control important for my lawn?
Weeds compete with grass for space, water, nutrients, and light. They can be very aggressive and take over a lawn quickly if not kept in check. Proper mowing, watering, and fertilization help control weeds more than anything; a thick lawn has a better chance to choke out weeds. Unfortunately, there are no preventative broadleaf weed products on the market, so we have to stay on them as they come up throughout the season (spring and fall).
Do I need grub control or insect control on my lawn?
Grubs and insects are usually in our lawns every year. Weather conditions and population of the pests are what determines the amount of damage. Grub and lawn insect control is not needed every year, but during the years that these pests are present you may wish you had used them. We view grub and insect control as insurance on your lawn. Just like any other insurance, you hope you don’t need to use it. But, it’s there if you do.
Why Do I Need Lawn Fertilization?
Let’s start with the basics. To put it simply, your lawn is like the human body. You can give it all the water that it needs, but that alone is not enough to survive — and it certainly isn’t enough to have the body of an Olympian. Like your body, your lawn needs a healthy intake of food, and fertilization will give all the nutrients that grass needs to survive, grow, and thrive.
Is There Anything I Should Do Before I Fertilize My Lawn?
Mowing is always recommended before lawn fertilization. If you want to go all-the-way, aerate your lawn before fertilizing. It can help get excess debris out of the way so that fertilizer can easily reach the soil. Aerating your lawn creates a direct channel to the soil and roots of your grass, maximizing the effect of your fertilizer.
There are many things to consider when it comes to fertilizing your lawn, and there’s a reason why residents in Crowley, TX and nearby areas turn to Integra Lawns for their lawn and landscape maintenance. Want premium and affordable lawn care for your home or business? Get in touch with us today to schedule an estimate!
What is core aeration and how is it beneficial?
Core aeration is the process of removing plugs from the lawn, which create small holes. These holes allow air, water, fertilizer and soil amendments to get down to root level. This practice is utilized to reduce compaction in high traffic areas as well.
What Benefits Does Mulching Have?
Mulch helps to control your soil temperature and is effective in preventing weeds from growing. It blocks sunlight from reaching the soil surface, Prohibiting young weeds the opportunity to grow a root system. Organic mulch also provides nutrients to the soil as it decays.
Why do I have mushrooms on my lawn? How do you treat them?
Mushrooms on your lawn is a sign that your lawn is healthy, which is a good thing. We do not do treatments for mushrooms. You can pull them and discard them or mow the lawn as you normally would.
How Long Do I Need to Stay off of the Lawn After Fertilization?
For most applications, we ask that people and pets remain off of the lawn until the weed control has had time to dry. In most cases, this will take less than an hour. Once the weed control has dried, it is safe to use the lawn.
Do I Need to Be Home For Fertilization Applications?
You do not need to be home for our fertilization program. Our trained technicians will care for your lawn and leave you with an instruction sheet. Be sure to check this after each visit for any notes the technician may have left regarding the care of your lawn. We do ask that gates are unlocked and pets are in the house. If you need to be contacted a day before your appointment, please notify our office.
My last guy didn’t charge me sales tax, why do you?
It is the law!
and we want to continue to stay in business.
The following is taken directly from the TEXAS Comptroller of Public Accounts literature “If you do landscaping or lawn or plant care, you should be collecting sales and use taxes. landscaping and lawn and plant care services include any work you do to maintain or improve lawns, yards and ornamental plants and trees”
More information is available upon request. Give us a call at (817)-310-9106!
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